Refund policy

Return / Refund Policy

XENORGANIX products are handcrafted cosmetic and personal-care items. For hygiene, safety, and quality-control reasons, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, unused products, or opened products.

Order Issues If you receive a damaged shipment, a missing item, or an incorrect product, contact us directly as soon as possible with your order number and a clear description of the issue (photographs are helpful). We will review the matter and determine an appropriate resolution at our discretion.

How to Contact Us Please reach us at [insert support email, e.g., support@xenorganix.com or through the contact form on this website. Include your order number so we can assist you promptly.

Original shipping charges are non-refundable. This policy applies to all XENORGANIX purchases unless a specific exception is confirmed by us in writing.